Quote:
Originally Posted by FST
See this is where I have a problem. I stand behind my stuff better then anyone in the industry. I bend over backwards for people to help them even when it's not my problem. Having said that when you don't give someone what they think they should get,then there is a problem. I have a even bigger problem with liers and cheats. I don't care how much it hurts my business I will not be lied about on the net. I don't care who it is aftermarket or MFG.s you guys can just pop on the net and say what ever you want right or wrong and think it's OK. I see it all the time from someone saying brand X tires are junk cause they didn't last as long as stockers to this or that quad is junk because it ran out of gas too quick. It doesn't matter what it is some of the stupidest people come on these forums and just go into a rant.The problem is I am on here, you don't see too many top players on here do you. The reason is most of them have told me they would say the samething as I do so they have to stay off. You guy lose because of this but it is what it is. What I am saying is because I stand up for what I believe is the truth, I know it can hurt my business but when I know I am right I don't back down. If you are the kind of person that doesn't like that then don't do business with me. If your the kind of person that gives me the time to help you,do your job right and give you good service then welcome. So if you read what I say and understand you work with me I'll work with you we will have no problem. Run your mouth on the net before coming to me like some have, we will have a problem.
Having said all that I have had motors blow, parts problem or just plain brain farts myself. When or if I do, like I said I stand behind everything better then anyone in the industry. To me it's really up to the customer how he gets treated, but oh my you don't want to think it is the customer that is wrong!
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Mickey, In every case where I have heard from the person with the problem,was asking if they have contacted you. People had issues with never getting called back, or accused of misdeeds of causing damage to the motor, etc. It seemed to be pretty universal that people had trouble getting a solution from you, so they resorted to talking about the problem to others and see if there was others that knew what would work to get you to respond to their problems. With the explosion of the net, it gave people a way to come together and discover common problems with all sorts of companies. It helped expose companies that made shoddy products or had poor customer service. It gave the buyer a chance to see for themselves before they bought products if the company was reputable.
The net truly changed the dynamic for business/customer relationships, and now people Google companies and look for reviews or problems and then they are able to go in informed and educated before buying.
Are their liars and troublemakers out there? Sure, but as you mentioned you make mistakes, as do customers. When you see a pattern over a period of years, you are able to base an opinion on someone or some company. That is where I am coming from.
I feel you have issues with customer service and if I may be so blunt to say so, I think it is likely your personality than it is anything else. When you say if someone talks bad about you then you will be essentially in attack mode. Seems like a poor way to solve a problem. Of course, it's your business, and you can run it as you wish, but over time opinions and feedback will be heard by enough people and it will be archived in threads in vqarious forums and ot will be there for a very very long time and it will be hard to overcome those preconceived notions of poor service.
I have no ill will towards you, but my opinion over the past 14 years is that it is not worth risking my money to do business with you. Nothing more nothing less, just from the basis of what I have heard over the years. Take that for what it is worth.
