Mickey, In every case where I have heard from the person with the problem,was asking if they have contacted you. People had issues with never getting called back, or accused of misdeeds of causing damage to the motor, etc. It seemed to be pretty universal that people had trouble getting a solution from you, so they resorted to talking about the problem to others and see if there was others that knew what would work to get you to respond to their problems. With the explosion of the net, it gave people a way to come together and discover common problems with all sorts of companies. It helped expose companies that made shoddy products or had poor customer service. It gave the buyer a chance to see for themselves before they bought products if the company was reputable.
The net truly changed the dynamic for business/customer relationships, and now people Google companies and look for reviews or problems and then they are able to go in informed and educated before buying.
Are their liars and troublemakers out there? Sure, but as you mentioned you make mistakes, as do customers. When you see a pattern over a period of years, you are able to base an opinion on someone or some company. That is where I am coming from.
I feel you have issues with customer service and if I may be so blunt to say so, I think it is likely your personality than it is anything else. When you say if someone talks bad about you then you will be essentially in attack mode. Seems like a poor way to solve a problem. Of course, it's your business, and you can run it as you wish, but over time opinions and feedback will be heard by enough people and it will be archived in threads in vqarious forums and ot will be there for a very very long time and it will be hard to overcome those preconceived notions of poor service.
I have no ill will towards you, but my opinion over the past 14 years is that it is not worth risking my money to do business with you. Nothing more nothing less, just from the basis of what I have heard over the years. Take that for what it is worth.
