Sounds like people are not building the engine right or not breaking them in right and when they abuse them and they blow, they expect a freebie due to their inability to do mechanical work properly. Also sounds like people who always try to get just one more "little" discount, or a free hat or T-shirt. Those people are a pain in the butt and you end up spending hours on the phone with them when you could be getting work done.

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Hatfield-McCoys Rider
Piney Rider