Eclipse RV Rocks!

Hey guys. Just wanted to take a moment to let everyone know how awesome Eclipse RV is!

I've had some warranty work that needed to be done, and after countless phone calls with some local dealers (no names) who weren't exactly excited to help, Brent from Eclipse went out of his way to set me up with an awesome service deal at the factory!

Although I didn't want to drag the trailer all the way to Riverside, Brent and Chris (their service manager) made it worthwhile!

Not only did they repair everything that I had listed for them, they went as far as repairing some exterior damage that was my fault! Then they went as far as replacing anything on the trailer that looked weathered. There were a couple rusty items, and a bunch of yellowing plastic clips and hinges.

When I picked up my trailer I immediately noticed it had been cleaned, and looked newer than when I dropped it off. I was thrilled!

So I took my rig down to the Sand Show for the weekend. While we were there, I took a good look at my tires and noticed that 2 of them were showing steel, and one had a nail in it. After checking with Discount tire, I called the factory to see what they might have. They ended up selling me 6 new Maxxis tires mounted on new chrome wheels at a price I couldn't turn down. I limped the trailer back to the factory (considering I didn't have a spare) and they took it in and had me rolling on new wheels and tires in about an hour!

Anyways, I couldn't be happier with my purchase and will be doing business with Eclipse again! If you're thinking about a Toy Hauler purchase, I must suggest touching base with our forum sponsor "Eclipse RV" (Brent) first! He won't BS you, and he'll look into a deal from one of his retailers for forum members!

Way to go Eclipse! Keep up the good work!

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I just wanted to post a quick reply to tis post to indicate that I had a very similar experience as yours and also believe that Eclipse RV is an excellent manufacturer that stand behing its product.

I was having a serious issue with my 2004 Attitude Toy Hauler in that the rear door and portions of the rear panels were beginning to separate from the frame. I had a 10 year extended warranty so I took it in to the dealer (McMahon RV in Irvine). While the people at McMahon treated us well, they said that the problem was not covered by my warranty and, as with your experience, were not really willing to help.

I then proceeded to call Brent Macias at Eclipse and (as I have read on here and on other forums) Brent is truly a great help. He directed me to Danny in Service, who told me to bring my Attitude over to Riverside. I met with Chris Morris when I got there and Chris told me they would fix this issue no problem.

Well, not only did Eclipse fix the rear door (reinforcing the cabin as they did so so I will not have any more issues in the future), but they also fixed a number of other problems I had listed for them! The bonus is that they managed to get all the work done in just a few days.

Needless to say, I am very happy with Eclipse and will recommend them wholeheartedly to anyone in the market. I will definitely be buying an Eclipse again in a few years when its time to upgrade.

Art.

you guys got lucky i dropped my toy hauler off there in riverside and picked it up and they ran my gas out using the generator to use the ac and didn't notice until i got home, also a friend of mine took his there and the workers crapped in the toilet and denied it and damn near ripped his steps off and did'nt fix it also denied that and ran his generator until all gas was gone and took the foot to his tounge jack and said sorry but were not fixing crap.

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Banning,CA