WARNING-Do Not Order from High Lifter Before Reading... - Kawasaki Teryx Forum
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post #1 of 9 (permalink) Old 12-26-2015, 07:38 PM Thread Starter
 
Join Date: Jul 2013
Location: Hanmer, ON
Posts: 5
WARNING-Do Not Order from High Lifter Before Reading...

I just wanted to share my first experience ordering directly from High Lifter. I have ordered High Lifter products before from different vendors (not directly from company) and they have been nice products without a doubt. I'm not taking time tonight to whine, but simply to share my experience to possibly help someone not go through the same experience I went through for the past month.

I recently ordered two snorkel kits. I live in Canada, so there were not any options for shipping except for "Canada Standard". In my mind, when I hear the word "Standard", I think standard mail (USPS). With that said, I was rather upset when UPS showed up at my door and I had to pay an extra $157.25 in brokerage fees on top of the $72.34 I already paid for shipping. I realize that there is no way to get around the brokerage fees unless the product gets shipped via USPS. If I would have known the snorkels were getting shipped via UPS, I never would have ordered them in the first place or I would have had them shipped to an American address and picked them up myself.

I was very disappointed in this lack of transparency and communication. Just when I thought I was saving some money ordering on Black Friday, it ended up costing me significantly more when it was all said and done. By the time it was all said and done, it ended up costing me $846 for two snorkels. I realize and accept responsibility for not digging deeper about how the product was being shipped and assuming "standard" meant USPS. However, what is even more frustrating is I e-mailed them 3 times through two different e-mail addresses (both their website contact info and through the e-mail address they contacted me through with the receipt) and have yet to hear from them. So, if you have any issues, don't expect to hear from them any time soon.

Anyways, I just wanted to warn any Canadian Kawi owners if you order anything form High Lifter, expect to pay literally hundreds in duties and brokerage fees. And for all the other Teryx/Mule owners, don't expect to hear anything back from them if you do have issues.

So there is my story. Thanks for reading and have a happy New Year everyone! Pumped to hit the trails in 2016!
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post #2 of 9 (permalink) Old 12-26-2015, 08:30 PM
 
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Join Date: Aug 2014
Location: Sherbrooke, Quebec, Canada
Posts: 20
Thanks for the advice, I'm also from Canada.
Happy New Year !
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post #3 of 9 (permalink) Old 12-27-2015, 05:52 AM
 
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Join Date: Apr 2014
Posts: 336
Also from canada and had bad luck with high lifter and also snorkel your Atv dose not tell you what they use for shipping just received a set of halos from them and with shipping and exchange cost me over double . Also my fault but would be nice if they your specify what method they use for shipping
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post #4 of 9 (permalink) Old 12-27-2015, 09:48 AM
 
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Join Date: Apr 2013
Location: Duffield va
Posts: 507
Hate that man. I never buy out of the country because of messed up reasons like these. However you have the best product available.

2013 t4
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post #5 of 9 (permalink) Old 12-27-2015, 01:27 PM
 
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Join Date: Mar 2014
Location: Alberta Canada
Posts: 89
same

I also had the same experience last summer. Woulda been cheaper for me to drive 20 minutes and get it for the already over inflated price
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post #6 of 9 (permalink) Old 12-27-2015, 03:11 PM
angussprings
 
Join Date: Mar 2014
Location: Maryland
Posts: 42
That is specifically why I don't order anything outside the USA. I guess its the same if you live in Canada. I keep within the borders...It's safer. If there is a way for them, (the good old government) to get $ out of your pocket and into theirs, they'll do it. It truly sucks. Sorry you had to deal with this Moparman.
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post #7 of 9 (permalink) Old 12-29-2015, 06:50 AM
 
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Join Date: May 2015
Location: Onslow,Nova Scotia
Posts: 176
The problem for us in Canada is all the good stuff is out of the U.S.! Lol
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post #8 of 9 (permalink) Old 03-09-2020, 02:05 PM
TPL
 
Join Date: Mar 2020
Location: Oklahoma
Posts: 3
Ditto on do not expect to hear anything back from them. They dont return calls or respond to emails, just leave you hanging!
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post #9 of 9 (permalink) Old 03-13-2020, 07:38 PM
 
Join Date: Sep 2013
Location: new york
Posts: 7
Same here, junk. I have pictures of all the bent brackets off my grizzly 700 lift kit.
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