Wheel Spacers - Warranty - Kawasaki Teryx Forum
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post #1 of 6 (permalink) Old 10-23-2019, 02:54 PM Thread Starter
 
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Wheel Spacers - Warranty

Thought I would just past this along.
A buddy has 2017 T2. He is running 2" wheel spacers.
Past weekend he blew a rear wheel bearing. No biggie we thought. Lugged it out to our Kawy Shop. The owner and mechanic took one quick look and said "Sorry, no warranty"
Now, our dealer is a straight up and honest guy and a pleasure to deal with. But, he said that if the manufacturer was ever to find out (don't know how) that he was running the spacer he would be in a whole lot of poop.
Mine immediately came off.
Well, that is how it worked for him (us) up here in Eastern Canada.
Food for thought!
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post #2 of 6 (permalink) Old 10-23-2019, 03:43 PM
 
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The United States has what's called Magnuson–Moss Warranty Act. In a nutshell the law protects customers for similar situations. The issue has to be proven to be directly caused by the modification or if it is an actual warrenty tied part the manufacture must meet their obligations. To be honest it doesn't always workout fairly and wheel spacers due in fact put more stress on the wheel bearings in 99% of the situations. Its gonna be a crapshoot for US Warranty's too. I USUALLY keeps things stock until the warranty runs out anyways to just reduce the possible hassle.

Maybe Canada has something similar to the Magnuson-Moss act?

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post #3 of 6 (permalink) Old 10-23-2019, 03:56 PM
 
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Just take them off before you take it in. Also depends on what dealer you are dealing with. Some care and some don’t.


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post #4 of 6 (permalink) Old 10-23-2019, 10:13 PM Thread Starter
 
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J9,
Interesting clause. I may be wrong but I do not beleive we have it here in Canada.

BF,
Exactly, we looked at each other when you got back in the truck and both confessed that the dust from the buggy was affected us. "Why did we not remove them @#@%!"

Like I said our dealer (no we dont buy drugs) is a honest guy. I should have added he only charged for the bearing, no labour as we are good customers with a good relationship with him. For the little labour involved why upset customers who buy all there parts and buggies there.

But J9 this may even help with your US Clause.
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post #5 of 6 (permalink) Old 10-24-2019, 10:49 AM
 
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Denying a wheel bearing failure on a machine with wheel spacers is very legitimate, and to be quite frank really shouldn't surprise anyone. As stated above a manufacturer is only supposed to deny a warranty claim if there is an aftermarket or non-stock part that possibly is related to the failure. So if you have LED whips on the machine and the engine blows up there is no reason a claim should be denied. However, you can't get a closer relation than a wheel bearing failure and wheel spacers as there is no way to deny that the spacers put more stress on the bearings.

With that said the dealer could have at least called Kawasaki and asked about it. From my experience Kawasaki may accept the warranty repair. The dealer shouldn't be deciding whether it's a legit warranty claim and then submitting the claim to Kawasaki after the fact, rather they should first get it accepted by the manufacturer. If they state the machine has spacers up front then there is no responsibility put back on the dealer. Kawasaki did agree to replace a broken front axle CV shaft on my T4 even though it did have a 2" bracket lift kit, and the lift obviously increases the angles of the shaft and puts more stress on the joints (the Kawasaki rep made this point many times but said they would it this one time). A buddy of mine had the bevel gear replaced on his even though it had a lift and larger tires.
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post #6 of 6 (permalink) Old 10-24-2019, 11:50 AM Thread Starter
 
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I agree completely 6.2B.

But we beleive our dealer knew up front. I am surmising that he had been through it before with this same issue as his response when we arrived was immediate.
Having said that this past winter I had water somehow collect on the right pax handle on the ROPS. With the cold temperatures we experience the water once frozen split the handle once it expanded. (Who would have thought it had THAT much force)
I tool a photo and sent it to the dealer immediately. He called a day later and said the right hand ROPS was enroute.
The kicker here is that he knew I had modified the rear section of the ROPS were it meets the aft joiner to the main frame. I had drilled a 3/8 hole to accomadate some wiring.
He never blinked, his response was that the 3/8 hole had nothing to do with the fracture on the handle.
So, I guess we never know till we try!

Time to gas up the buggy, have to go look for a male swamp donkey in the morning! Bang bang.

(Swamp donkey = moose)
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