Dealer/warranty issues - Kawasaki Teryx Forum
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post #1 of 27 (permalink) Old 02-04-2020, 05:23 PM Thread Starter
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Dealer/warranty issues

I bought my T4 new in July of 2018 and it now has 690 miles on it and 69.4 hours. I called the dealer today to talk to them about the play i have in my upper control arms. The service tech told me because I havent had my machine serviced that my warranty is void. I asked what services he was talking about because I have done 3 oil changes and front and rear diff oil 2 times. He then told me Kawasaki requires all their machines be taken to a dealer for a 20 hour service and a 60 hour service. He told me the salesman should of gone over all of that with you (he didn't) so you should know. So the conversation went back and fourth and I asked for the manager. The manager told me all the same B.S. and then asked who my salesman was. When I told him his attitude changed and he put me on hold. Apparently that particular salesman no longer works for them because he wasnt informing his customers about the service that is required to keep their warranty up. So in the end they are going to get my machine up to date on the services for 1/2 price and then deal with Kawasaki on the issues im having. The service guy told me I have to take off my lift before I take it in so I dont have anymore issues with the warranty. So has anybody else ever heard of this?
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post #2 of 27 (permalink) Old 02-04-2020, 05:52 PM
 
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I think this stems from your lift... They don't have to cover squat with the lift kit installed. Future lesson to all. Is your dealer in Lacey Wa.?? I had similar issue years back. Lift and wheel spacers.

2018 Teryx 4 Camo. Bandits, 4500 winch, Flipper windshield, Boss stereo rocks, 2" spacers, VForce tuned! 2020 KRX 1000. Cab Kit, Ryco Street kit, Badlands 5k winch.
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post #3 of 27 (permalink) Old 02-04-2020, 05:58 PM Thread Starter
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Not sure why the lift would cause play in the control arms? The bolts are tight. It’s the control arm being sloppy on the bolt.
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post #4 of 27 (permalink) Old 02-04-2020, 06:00 PM Thread Starter
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I think this stems from your lift... They don't have to cover squat with the lift kit installed. Future lesson to all. Is your dealer in Lacey Wa.?? I had similar issue years back. Lift and wheel spacers.
Yes it’s Paulsons’s. I have wheel spacers too. Is that going to be a issue as well?
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post #5 of 27 (permalink) Old 02-04-2020, 06:48 PM
 
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If the Factory requires you to have the oil changed by the Dealer to keep warr. active they have to pay for it! Harley tried the same shit years ago and it didn't work for them !
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post #6 of 27 (permalink) Old 02-04-2020, 08:36 PM
 
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Not approved accesories. Yes spacers a problem, remove. Yes If you buy the oils/filter from dealer its on record that service done on time. That's what I did and it was all good. Dealer may take pics with service report to Kawasaki for warranty purposes and Kawa may choose to send a tech out to inspect, especialy on expensive repair claims. So Stock form is whats expected. I had an EPS glitching on 2015 Teryx and dealer/warranty replaced whole unit. It was likely just a voltage/wiring issue but eh?

2018 Teryx 4 Camo. Bandits, 4500 winch, Flipper windshield, Boss stereo rocks, 2" spacers, VForce tuned! 2020 KRX 1000. Cab Kit, Ryco Street kit, Badlands 5k winch.
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post #7 of 27 (permalink) Old 02-04-2020, 08:40 PM
 
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What is the slop? I don't understand where you describe? Ball joint? Bushings? Also the newer service manager at Paulsons isn't the most popular guy. I had words with him already. He is surely a buy the book kinda guy.

2018 Teryx 4 Camo. Bandits, 4500 winch, Flipper windshield, Boss stereo rocks, 2" spacers, VForce tuned! 2020 KRX 1000. Cab Kit, Ryco Street kit, Badlands 5k winch.
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post #8 of 27 (permalink) Old Yesterday, 07:44 AM
 
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My dealer told me just the opposite. He said so long as I documented all my personally done service in the manual pages and kept receipts for my oils, filters, etc that kawasaki would always warranty as necessary.

Sounds like you need to find a new dealer to do business with.
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post #9 of 27 (permalink) Old Yesterday, 12:25 PM
 
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I would call Kawasaki, that is NOT what my dealer told me. I do my own service and it hasn't been a problem when I talked to them.
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post #10 of 27 (permalink) Old Yesterday, 02:56 PM
 
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Ya that. This is why I buy oils from dealer-its on their record/computers.

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post #11 of 27 (permalink) Old Yesterday, 03:52 PM
 
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My dealer told me control arm bushings ain’t covered under warranty!!!! And wheel bearings ain’t either or tirods
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post #12 of 27 (permalink) Old Yesterday, 05:02 PM
 
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What kind of lift? If it's a block/spacer they might give you BS on CV joints but the rest is a lie. They are ripping you off dude.

2019 Teryx Standard with costom stripes
28" Kenda Executioners on XD wheels
5000# Badlands Winch moves to front or rear
2" Dragonfire front bracket lift
Gun rack for my riot gun
Homemade 1/4" acrylic windshield as good as any
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post #13 of 27 (permalink) Old Yesterday, 05:07 PM Thread Starter
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What is the slop? I don't understand where you describe? Ball joint? Bushings? Also the newer service manager at Paulsons isn't the most popular guy. I had words with him already. He is surely a buy the book kinda guy.
If I jack it up and grab the wheel like im checking the wheel bearing the upper control arm moves around of the like the tube holes are egged out. I cant get a video to upload.
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post #14 of 27 (permalink) Old Yesterday, 05:11 PM Thread Starter
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Well I took my lift and spacers off. I will be dropping it off next tuesday. I hope all goes well.
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post #15 of 27 (permalink) Old Yesterday, 05:12 PM
 
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Well that sounds like a typical bad ball joint to me. Doubt warranty covers that?? Ya probably have to buy upper arm with ball joint included and fix it at home... But maybe they help ya, I don't think they are required too imop. I think ball joints are pressed in so to replace joint only w/o press might be a pia. Others on here would know about this for sure. Im trying to help but Im not 100% on anything!!!? Lol.

2018 Teryx 4 Camo. Bandits, 4500 winch, Flipper windshield, Boss stereo rocks, 2" spacers, VForce tuned! 2020 KRX 1000. Cab Kit, Ryco Street kit, Badlands 5k winch.
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post #16 of 27 (permalink) Old Yesterday, 05:17 PM Thread Starter
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Quote:
Originally Posted by Stormking View Post
Well that sounds like a typical bad ball joint to me. Doubt warranty covers that?? Ya probably have to buy upper arm with ball joint included and fix it at home... But maybe they help ya, I don't think they are required too imop. I think ball joints are pressed in so to replace joint only w/o press might be a pia. Others on here would know about this for sure. Im trying to help but Im not 100% on anything!!!? Lol.
Not the ball joint. Its definitely the tube where the bushings go in. I just replaced the bushings with new OE and it slops around on the them too.
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post #17 of 27 (permalink) Old Yesterday, 05:23 PM
 
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Hmm, I dunno then what caused that. Hope they help ya out. I will raise heck if they are jerks. Let me know. I gotta go see em this week as well. Kawa is paying for 1st service on KRX and it need street inspected as well. First I gotta clean it if it stops raining this year.

2018 Teryx 4 Camo. Bandits, 4500 winch, Flipper windshield, Boss stereo rocks, 2" spacers, VForce tuned! 2020 KRX 1000. Cab Kit, Ryco Street kit, Badlands 5k winch.
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post #18 of 27 (permalink) Old Yesterday, 05:25 PM Thread Starter
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Hmm, I dunno then what caused that. Hope they help ya out. I will raise heck if they are jerks. Let me know. I gotta go see em this week as well. Kawa is paying for 1st service on KRX and it need street inspected as well. First I gotta clean it if it stops raining this year.
I will definitely let ya know.
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post #19 of 27 (permalink) Old Yesterday, 05:40 PM
 
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🤨I only had the 20hr service done to my machine By dealer, Iím now at 164hrs should I change all fluids again?I was going to change Everything at 200hrs. They never said anything to me😟. My machine has never seen mud,water,snow or sand🤦🏻*♂️strictly roads around my pa house development with speed limit of 30 mph That we go to on weekends occasionally when we can get away lol
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post #20 of 27 (permalink) Old Yesterday, 05:44 PM
 
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Read your manual. Oil change was due at 100 hrs
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2019 Teryx Standard with costom stripes
28" Kenda Executioners on XD wheels
5000# Badlands Winch moves to front or rear
2" Dragonfire front bracket lift
Gun rack for my riot gun
Homemade 1/4" acrylic windshield as good as any
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post #21 of 27 (permalink) Old Yesterday, 05:47 PM
 
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Read your manual. Oil change was due at 100 hrs
Gonna order everything tonight lol
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post #22 of 27 (permalink) Old Yesterday, 06:08 PM
 
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I donít have my manual itS at our pa house, should I order air/fuel filters,belt and plugs aswell?
Thanks
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post #23 of 27 (permalink) Old Yesterday, 06:21 PM
 
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I get the oil/filter/front and rear gear oils at the stealer for under $60. Front and rear gear oils are different. The rear takes wet brake fluid. I doubt you need a air filter yet based on your use. Plugs at 200.

2019 Teryx Standard with costom stripes
28" Kenda Executioners on XD wheels
5000# Badlands Winch moves to front or rear
2" Dragonfire front bracket lift
Gun rack for my riot gun
Homemade 1/4" acrylic windshield as good as any
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post #24 of 27 (permalink) Old Yesterday, 06:34 PM
 
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Originally Posted by TraceF3 View Post
I get the oil/filter/front and rear gear oils at the stealer for under $60. Front and rear gear oils are different. The rear takes wet brake fluid. I doubt you need a air filter yet based on your use. Plugs at 200.
Appreciate info.Thank you
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post #25 of 27 (permalink) Old Yesterday, 07:03 PM
 
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Thumbs up

YW

Be safe

2019 Teryx Standard with costom stripes
28" Kenda Executioners on XD wheels
5000# Badlands Winch moves to front or rear
2" Dragonfire front bracket lift
Gun rack for my riot gun
Homemade 1/4" acrylic windshield as good as any
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